Last Updated: September 17, 2026

Thank you for choosing CADlinke.com. We aim to provide clear product information and a straightforward purchasing experience. Because our products are delivered digitally, we recommend reviewing the product description, system requirements, compatibility information, and license terms before placing an order.

Please read the following refund policy carefully.

1. Digital Products

The software products available on CADlinke.com are digital products.

Depending on the product purchased, delivery may include a software download, license key, activation information, or installation instructions.

Because digital products cannot be physically returned, special conditions apply to refund requests once the software has been delivered or activated.

2. 30-Day Refund Policy

We accept eligible refund requests submitted within 30 days of the original purchase date.

A refund may be considered in the following situations:

• The wrong product was purchased and the license has not been activated.
• A verified technical problem prevents the purchased software from functioning as intended, and reasonable troubleshooting or support cannot resolve the issue.
• A duplicate payment was processed for the same order due to a payment or technical error.
• The purchased product cannot be delivered as described on the relevant product page.

All refund requests are reviewed individually based on the circumstances of the order.

3. Situations That May Not Qualify for a Refund

A refund may not be available when:

• The software license has already been activated or used.
• The customer purchased the software without checking the applicable system requirements.
• The software is incompatible with the customer’s unsupported hardware, printer, operating system, drivers, or configuration.
• The customer changes their mind after receiving or activating the license.
• The product was correctly delivered and functions according to its stated specifications.
• The customer is unable to use the software because their system does not meet the applicable requirements.
• The refund request is submitted more than 30 days after purchase, except where required by applicable law.

4. Technical Issues and Support

If you experience an installation, activation, or technical problem, please contact our support team before requesting a refund.

We may ask for information such as:

• Order number
• Email address used for the purchase
• Windows version
• Software version
• Printer model, where relevant
• Description of the problem
• Screenshots or other information needed to investigate the issue

Our team will make reasonable efforts to help identify and resolve eligible technical problems.

5. Refund Request Process

To request a refund, contact us at:

Email: support@cadlinke.com Or : Contact Us

Please include:

• Your full name
• Order number
• Email address used during checkout
• Date of purchase
• Reason for your refund request
• Relevant technical information, if applicable

We aim to review refund requests and respond within 24–48 hours.

Approval of a refund does not necessarily mean that the refund will appear in your account immediately. Processing time may vary depending on your payment provider or financial institution.

6. License Changes or Exchanges

Because our products are digital licenses, we do not provide physical product exchanges.

If you purchased the wrong product and the license has not been activated, contact our support team as soon as possible. Where possible and subject to the applicable license terms, we may assist with an alternative product or license.

7. Chargebacks and Payment Disputes

If you have an issue with an order, we encourage you to contact our support team before opening a payment dispute or chargeback.

We will review legitimate concerns and work with customers to resolve eligible issues.

Fraudulent or unauthorized payment activity may be investigated and may result in the suspension of the associated license or account where appropriate.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

8. Refund Method

Approved refunds will generally be issued to the original payment method used for the transaction, where supported by the payment provider.

The time required for the funds to appear in your account depends on the relevant payment processor or financial institution.

9. Consumer Rights

This Refund & Returns Policy does not exclude or limit any mandatory consumer rights that apply to your purchase under applicable law.

Where local consumer protection laws provide rights that differ from this policy, those legal rights will continue to apply.

10. Contact Us

If you have questions about our Refund & Returns Policy or would like to discuss an order, please contact us Here :

CADlink

Email: support@cadlinke.com
Phone: +1 613-247-0850
Address: 36 RUE DES GANTS, BORDEAUX, 33000, France

We are committed to handling refund requests fairly and providing clear assistance to our customers.